Returns & Exchanges
At Pilot Expressions we believe in high quality products that will last. All of our products are thoroughly inspected before being shipped, but we understand the nature of doing online business and know mishaps happen between the time we ship up until your package arrives at your door step. Below is our return and exchange policy for our products.
STICKERS & LUGGAGE TAGS:
Due to the nature of these products, returns are NOT accepted. We understand each case is different and we will use our discretion when refunding or replacing orders.
Ordering clothing online can be tricky, therefore we do accept returns and exchanges for our apparel as follows.
- Within 14 days from the time the shirt(s) are delivered we will accept returns or exchanges. Returns will incur a 10% restocking fee that will be deducted from the refund. Return shipping is paid by the customer and we will not refund the original shipping cost. In addition, exchanges will incur an additional shipping charge to reship the item paid by the customer.
- After 14 up to 30 days from the time the shirt(s) are delivered, exchanges only for size. Return shipping is paid by the customer. In addition, exchanges will incur an additional shipping charge to reship the item paid by the customer.
All items must be returned in genuine new, unused, and unwashed condition. Pilot Expressions reserve the right to refuse any return or exchange if the above criteria is not met. Pilot Expressions will not reship any exchanged item until the original item is received and new postage has been paid by the customer for reshipment.
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