Changes and Cancellations (Custom/Special Orders)
Changes may be made prior to the printing process without penalty. Changes made after the printing process has commenced will incur a change fee up to our cost of the items that have been produced.
Cancellations may be made prior to the printing process for full credit. We will advise you when the printing process has begun and provide you with an estimated time of completion. Orders canceled after the printing process has begun cannot be credited to the full amount and a cancellation fee will be withdrawn from the return credit.
Due to the nature of our products, returns are generally not accepted.
Exceptions: All items are thoroughly inspected before shipping; however, if an item is not as ordered, incorrect, or defective we will replace the item free of charge, or issue a refund of the cost of the item. Only new, unpeeled and unused items will be considered for return. Items damaged due to the shipping process will be the responsibility of the shipping provider. Therefore shipping insurance is strongly recommended.
- Within 14 days from the time the shirt(s) are delivered we will accept returns or exchanges. Returns will incur a 10% restocking fee that will be deducted from the refund. Return shipping is paid by the customer and we will not refund the original shipping cost. In addition, exchanges will incur an additional shipping charge to reship the item paid by the customer.
- After 14 up to 30 days from the time the shirt(s) are delivered, exchanges only for size. Return shipping is paid by the customer. In addition, exchanges will incur an additional shipping charge to reship the item paid by the customer.
All items must be returned in genuine new, unused, and unwashed condition. Pilot Expressions reserve the right to refuse any return or exchange if the above criteria is not met. Pilot Expressions will not reship any exchanged item until the original item is received and new postage has been paid by the customer for reshipment.
When a design is produced by Pilot Expressions, including custom designs and designs which may be edited by the customer, Pilot Expressions is and/or remains the exclusive owner of the design produced and retains all legal rights to the design. Designs which have been exclusively created by the customer (i.e. Pilot Expressions has had no involvement in the imagination or creation of a design) and is using Pilot Expressions to produce and print the customers design shall retain full ownership and legal rights of their design.
Payment is due at the time of order and orders will not ship until payment is received. If the customer's credit card company declines the authorization, Pilot Expressions shall not process the order.
Pilot Expressions makes no warranty expressed or implied nor accepts any responsibility other than possible replacement of these products. Pilot Expressions may, but is not required to, replace any defective product, or give the customer credit for the amount of the purchase price for such product. This warranty is limited solely to the replacement of the product as originally shipped or a credit for the cost of the product shipped.
Shipping terms are F.O.B. Denton, Texas. Pilot Expressions will arrange payment for shipping with the carrier, but the costs are the responsibility of the customer. Risk of loss is upon the customer once Pilot Expressions delivers the product to the shipping carrier. Delivery times are estimates only, and Pilot Expressions shall not be responsible for delays. Pilot Expressions will make all efforts to ship the products in the time specified on shipping schedule.
Limitation of Liability
Pilot Expressions shall not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from our performance or nonperformance of our obligations under this contract, including but not limited to claims for lost profits or other economic damages.
The customer shall indemnify and hold harmless Pilot Expressions from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Pilot Expressions on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights. The customer agrees to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the Pilot Expressions at the customer's own expense.
These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Texas.
a) In the event that any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
b) Pilot Expressions shall not be responsible for damages or delays resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. Pilot Expressions shall not be responsible for any delays caused by FedEx, UPS, USPS or any other common carrier.
c) These Terms of Sale may be modified from time to time by Pilot Expressions without notice, and are current as of the date of the then current catalog or web site. Please refer to the current catalog or web site.
d) Any action by the parties arising out of or relating to these goods or materials shall be commenced within one year after receipt of said products in the county of Tarrant, Texas.
e) In the event that Pilot Expressions must commence legal action to enforce any terms of this agreement, the customer agrees to pay reasonable attorneys' fees and costs.
f) The customer's order shall be deemed an acceptance of the Seller's terms and the customer to vary in any degree any of the terms of this quotation, is hereby objected to and rejected, but such proposal shall not operate as a rejection of the customer's order, unless such variances are in the terms of the description, quantity, price, or delivery schedule of the goods or material, but shall be deemed a material alteration thereof, and any order the customer places with Pilot Expressions shall be deemed acceptance of these Terms of Sale by the customer without said additional or different terms.